return form

CPAPstore.eu Returns / RMA

Strict Return Request Form

Important: CPAPstore.eu does not offer trial-use returns. Products that have been opened, used, tested, or unsealed are not eligible for return for hygiene and health protection reasons.

1. What do you need?

↩ Return I want to return unopened products ⇄ Exchange I want to exchange unopened products ⚠ Faulty / Quality Issue My product may be faulty or damaged ? Not sure I need help from customer care

2. Return eligibility

This question is mandatory for return or exchange requests.

Are all products you want to return new, unused, unopened, and sealed in their official original packaging? *

✓ Yes All products are new, unused, unopened, and sealed ✕ No One or more products are opened, used, tested, or unsealed

Return not eligible

Unfortunately, this return request is not eligible under our return policy. CPAP and respiratory therapy products can only be returned if they are new, unused, unopened, and sealed in their official original packaging.

If your product has a quality issue or you believe it is faulty, please select Faulty / Quality Issue above so we can review it as a warranty/support case.

3. Packaging protection

Please protect the official packaging.
The product must be returned inside a protective shipping box or outer packaging. You may use bubble wrap, protective cushion wrap, or protective membrane inside the shipping box. Do not attach courier labels, tape, or writing directly on the manufacturer packaging. If the official packaging arrives damaged, opened, taped, written on, or not in resaleable condition, the return may be refused or a deduction may apply.

I understand that the official product packaging must be protected with outer packaging, such as a shipping box with bubble wrap/protective membrane, and must not be damaged, opened, written on, taped, or used as the shipping box.

4. Return period

Did you receive the order within the last 14 calendar days? *

📅 Yes Received within the last 14 days ⌛ No Received more than 14 days ago

Your request appears to be outside the standard 14-day return period and will require manual review.

5. Reason for return / exchange

🛒 Wrong Item Ordered I ordered the wrong item 📦 Wrong Item Received The received item is different ▧ Damaged The item/package arrived damaged ⚠ Quality Issue There may be a product issue ℹ Not as described The item is not as expected € Refund Request I request a refund … Other Other reason

Please explain the other reason *

6. Customer and order details

First name *

Last name *

Email *

Mobile number *

Order number or invoice number *

Date received (optional)

Extra notes *

7. Final customer confirmations

I confirm that the products are new, unused, unopened, and sealed in their original official packaging. I understand that products returned with damaged, opened, taped, written-on, or non-resaleable official packaging may be rejected. I understand that CPAPstore.eu does not offer trial-use returns and opened, tested, used, or unsealed products cannot be returned. I understand that this is only a return request submission. After CPAPstore reviews my request, return instructions will be sent to me by email if the request is approved.